At Zoya 99, your privacy matters as much as your gameplay. This policy explains exactly what data we collect, why we collect it, and how we keep it safe for every Bangladesh player on our platform.
Six core commitments that define how we handle your personal data every single day.
All data transmitted between your device and Zoya 99 is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are never sent in plain text — ever.
Your personal data is stored on secured servers with restricted access. Only authorised Zoya 99 personnel can access player data, and only when operationally necessary. We do not store payment card numbers.
Zoya 99 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data stays within the Zoya 99 ecosystem and is only shared where strictly required to operate your account.
Zoya 99 only collects the data we genuinely need to run your account and process your transactions. We do not collect unnecessary personal details, and we never ask for information that isn't directly relevant to your gaming experience.
You have the right to access, correct, or delete the personal data Zoya 99 holds about you. Submit a request to our support team at any time and we will respond within a reasonable timeframe — no runaround, no delays.
Zoya 99 will only send you promotional messages if you have opted in. You can unsubscribe from marketing communications at any time through your account settings or by contacting our support team directly.
This Privacy Policy explains how Zoya 99 ("we", "us", "the platform") collects, uses, stores, and protects the personal information of players ("you", "your") who register and use the Zoya 99 platform at zoya-99.vip. This policy applies to all users of the Zoya 99 website, mobile app, and any related services.
Zoya 99 is committed to protecting the privacy of every player on our platform. We understand that trust is the foundation of a good gaming experience, and that trust starts with being completely transparent about how we handle your data. This policy is written in plain English so that every Zoya 99 player — whether you're in Dhaka, Chittagong, or anywhere else in Bangladesh — can understand exactly what we do with your information.
By registering at Zoya 99 or continuing to use our platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact our support team to close your account.
Our commitment: Zoya 99 will never use your personal data in a way that is not described in this Privacy Policy. If we need to use your data for a new purpose, we will update this policy and notify you before doing so.
Zoya 99 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with our services. We only collect what is genuinely necessary to operate your account and deliver a safe, fair gaming experience.
Information you provide directly:
Information collected automatically:
| Data Type | Purpose | Required? |
|---|---|---|
| Name & Phone Number | Account creation & identity verification | Yes |
| Payment Account Number | Processing deposits & withdrawals | Yes |
| ID Documents | Age & identity verification when required | When requested |
| IP Address | Fraud prevention & security | Yes (automatic) |
| Device & Browser Data | Platform optimisation & security | Yes (automatic) |
| Betting & Game History | Account records, disputes & responsible gaming | Yes (automatic) |
| Marketing Preferences | Sending promotional offers (opt-in only) | Optional |
Zoya 99 uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here. The primary purposes for which Zoya 99 processes your personal information are:
No profiling for third parties: Zoya 99 does not build or sell player profiles to advertisers, data brokers, or any external marketing companies. Your data is used solely to operate and improve the Zoya 99 platform.
Zoya 99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use our services. A cookie is a small text file stored on your device when you visit the Zoya 99 website or use our app.
Types of cookies Zoya 99 uses:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Zoya 99, but some features may not work as smoothly. Zoya 99 does not use third-party advertising cookies or tracking pixels from social media platforms.
Zoya 99 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods we apply are:
After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account deletion, Zoya 99 will delete all data that is not subject to a legal retention requirement within 30 days of the request.
Data deletion requests: To request deletion of your Zoya 99 account and associated data, contact our support team at [email protected]. We will confirm receipt within 48 hours and complete the deletion within 30 days, subject to legal retention requirements.
Zoya 99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:
While Zoya 99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, do not share your login details, and contact us immediately if you notice anything suspicious on your account.
As a Zoya 99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.
Request a copy of all personal data Zoya 99 holds about you, including your account details, transaction history, and any identity documents on file.
Request correction of any inaccurate or incomplete personal data we hold about you. We will update your records promptly upon verification.
Request deletion of your personal data, subject to our legal retention obligations. Accounts with outstanding balances or active investigations cannot be deleted immediately.
Request that Zoya 99 limits how we use your personal data in certain circumstances, such as while a dispute about data accuracy is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose to do so.
Withdraw consent for marketing communications or any other data processing based on consent at any time, without affecting the lawfulness of prior processing.
Zoya 99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register or attempt to use the Zoya 99 platform under any circumstances.
If Zoya 99 discovers or has reason to believe that a player is under 18, we will immediately suspend the account, investigate the matter, and delete any personal data collected from that individual. Any funds deposited by an underage player will be returned to the original payment source after investigation.
Parents and guardians: If you believe a minor has registered at Zoya 99 using false information, please contact us immediately at [email protected]. We will investigate and take action within 24 hours.
Zoya 99 works with a small number of trusted third-party service providers to operate the platform. These providers are carefully selected and are contractually required to handle your data in accordance with this Privacy Policy and applicable data protection standards.
Zoya 99 does not use third-party advertising networks, social media tracking pixels, or any external marketing technology that would share your personal data with advertisers. The Zoya 99 platform does not contain links to external websites, and we are not responsible for the privacy practices of any site you may navigate to independently.
Zoya 99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised accordingly.
For significant changes to how we collect or use your personal data, Zoya 99 will notify registered players via SMS or email at least 7 days before the changes take effect. For minor updates — such as clarifications or corrections — we may update the policy without prior notice.
Your continued use of the Zoya 99 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please stop using the platform and contact support to close your account and request data deletion.
Stay informed: Bookmark this page and check it periodically. Zoya 99 is committed to keeping this Privacy Policy current, accurate, and easy to understand for all Bangladesh players.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Zoya 99 handles your personal information, please get in touch with our support team. We take all privacy-related queries seriously and will respond promptly.
For questions about our responsible gaming tools and self-exclusion options, visit our Responsible Gaming page. For general platform questions, check our FAQ page first — your question may already be answered there.